TECHNICAL REPAIR TERMS OF SERVICE
Good day po! A representative will review TECHYDAVID I.T SOLUTIONS' TERMS OF SERVICE with the Client. This is MANDATORY so please take the time to read and understand. Feel free to raise questions before signing.
1.Client must be of legal age and present one valid government ID. If NOT, consent from a legal guardian is required, along with an authorization letter, a photocopy of the guardian's valid government ID with three specimen signatures.
2.TECHYDAVID IT SOLUTIONS' representative and Clients shall NOT engage in personal-relationship negotiations. All negotiations must occur within our facility or through our official channels exclusively.
3.Physical verification happens at TECHYDAVID IT SOLUTIONS’ Physical Store only. TECHYDAVID IT SOLUTIONS requires taking Client’s photo with Client’s unit upon pick-up. Additionally, TECHYDAVID IT SOLUTIONS needs to take photos and videos of Client’s unit for documentation purposes.
4. FREE INITIAL CHECK-UP - limited to Physical and Basic Troubleshooting.
5.Prices for both products and services may vary. The initial quotation provided is an estimate and may change without prior notice due to but not limited to unforeseen circumstances such as market fluctuations, availability of materials, or additional issues discovered during service. TECHYDAVID IT SOLUTIONS will inform the Client of any significant changes as soon as possible. It is MANDATORY to avail deep-cleaning service for units with significant debris and dirt accumulation so that skilled technicians can proceed with diagnosing the issue.
6.Advanced Diagnostic Check-up - TECHYDAVID IT SOLUTIONS may require this to address complex issues that cannot be confirmed during the free initial check-up. Advanced diagnostic checkups are NON-REFUNDABLE due to expended efforts, including time and resources, in attempting diagnosis. In worst cases, units may be classified as RTO. If the Client chooses to proceed with the recommended procedure after diagnosis, the Advanced Diagnostic Fee will be reduced from the total amount of the transaction as it will be converted as the upfront fee.
7.Upfront Fee: To proceed with the recommended repair after the initial check-up, an upfront fee is required to secure the unit’s place in the service queue. This ensures that your device is prioritized for repair while maintaining a fair first-come, first-served system to provide every client with efficient and timely service while upholding the highest standards of technical care.
8.If consumables are rare or unavailable, the Client will provide these items,including but not limited to ink, paper, and storage, for testing and troubleshooting purposes. In case that these consumables cannot be provided by the Client, TECHYDAVID IT SOLUTIONS can arrange purchases but incurs additional costs and time depending on the product’s availability.
9.RUSH FEE - This fee prioritizes the unit over other ongoing repairs assigned to the technician, ensuring it receives prompt attention. However, same-day repair cannot be guaranteed, as completion depends on the complexity and nature of the issue. Clients should coordinate with the assigned technician for a clear timeline and updates on the repair status.
10.Confidential Accounts/Files: It is the Client's responsibility to ensure the secure management of sensitive and confidential accounts/files by logging out of them appropriately.
11.Data Back-Up: If the Client have not backed up data, TECHYDAVID IT SOLUTIONS are not responsible for any data loss. Note that data loss can occur due to hard drive failure or malware during our check-up. Kindly inform us so we can arrange data back up prior to the service especially if the service availed will wipe out data.
12.Data Recovery: As part of the data recovery process, please note that TECHYDAVID IT SOLUTIONS cannot selectively recover specific files. Once the Client opt to proceed with recovery, all files from the start of the data loss event are for recovery. In case of unsuccessful data recovery, an Advance Diagnostic Service Fee will apply.
13,TECHYDAVID IT SOLUTIONS is unable to work on unlicensed operating systems. Client’s system must have a licensed version of Windows or Apple macOS. If necessary, TECHYDAVID IT SOLUTIONS can install which will incur additional costs and time.
14.REMOTE REPAIR: If needed, TECHYDAVID IT SOLUTIONS will discuss options for repair. Conditions: Services within Standard Business Hours: MON-SAT 9:00AM - 8:00 PM, except Holidays through our official channels.
15.Technical Parts: Down payment of 80% is required if it is necessary to order parts to proceed with the repair, please be aware that TECHYDAVID IT SOLUTIONS do not have control over the shipment lead time of parts from the manufacturer. TECHYDAVID IT SOLUTIONS is not liable for Client's decisions regarding purchases. Once an order is processed, no cancellations nor refunds
will be accepted.
16.Board Repair Units: Board repairs can take anywhere from 3 to 5 months or longer, depending on the complexity of the issue and the availability of replacement parts. Complex board repairs may involve intricate diagnostics, specialized components, or additional testing to ensure proper functionality.
17.Unforeseen Issues During Repair: During the repair process, unforeseen issues may occur, Client will be notified immediately. This includes damaged parts that are different from the initial concern. If client did not agree to the recommendations, TECHYDAVID IT SOLUTIONS is not responsible for any damages that may result from the client’s decision. Client has the option to decide whether to proceed with another service which incurs additional charges depending on the case
18.Act of God Circumstances and INHUMAN INCIDENTS: TECHYDAVID IT SOLUTIONS shall not be liable for the damage on items in case of fire earthquake, flood, and other similar natural calamities; including but not limited to robbery and unforeseen incidents.
19.Claiming Slip Requirement: In the event of a missing job order slip, please present a valid government ID for verification and T&C stated in the JO will apply.
20.Third-Party Pickups: TECHYDAVID IT SOLUTIONS are not responsible for items picked up by couriers, including but not limited to Lalamove/Grab that may affect
the unit. The Client is responsible for covering the expenses including FEE
21.FOR THE MANDATORY COPY OF THIS TERMS OF SERVICE. The Client should inform us before making any booking arrangements.
22. RTO Units Notice: Clients are informed about RTO (Return to the Owner) units.
23.This notice applies to units deemed irreparable; Advance Diagnostic Service Fee will apply due to expended efforts, including time and resources, in attempting repairs.
24.Stocking Fee: PHP 50 A DAY APPLIES AS STOCKING FEE on the 7th day upon notification unit date is ready to release. Please note that unclaimed units have
already begun their warranty periods. Any issues raised regarding Client’s unclaimed unit will undergo reassessment.
25.Abandoned Units: Units are classified as abandoned if Clients fail to update us within 3 months of storing their unit with us. Once categorized as abandoned, TECHYDAVID I.T. SOLUTIONS reserves the right to dispose of, resell, or repurpose the products without further notice to the buyer.
26.Warranty Claiming: It is the Client's responsibility to test and utilize the unit within the warranty period. TECHYDAVID IT SOLUTIONS cannot be held liable for any circumstances or reasons preventing the Client from claiming warranty within the specified period. PLEASE REFER TO WARRANTY SLIP.
27. Refunds for product and/or services will not be granted for alterations in decisions or changes of mind. Refunds will subject to investigation and approval. Mode of Payment: Payments must be made solely through authorized payment channels. It is the Client's responsibility to ensure that the chosen mode of payment is authorized. Proof of electronic payments must be sent to TechyDavid I.T. Solutions' official Facebook page.
28.Client’s Right: Clients can request a Scanned Copy for FREE or a photocopy for
29.5 pesos each print of these Terms of Service and Unit Diagnosis Details upon request.
30.Advertising: TECHYDAVID IT SOLUTIONS may use before and after pictures of Client’s unit for promotion. TECHYDAVID IT SOLUTIONS will add our company sticker for tracking. Video shout-outs for advertising:
31.Discounts: Discounts are available for Platinum membership but cannot be combined with other discounts or vouchers. Terms and Conditions for Platinum Membership will apply. The Client is required to thoroughly test the unit as TECHYDAVID IT SOLUTIONS guarantees complete quality checking before it is released.
32. TECHYDAVID IT SOLUTIONS strongly advise the Client to inspect all their belongings and the unit, as TECHYDAVID IT SOLUTIONS will not be held liable for any damages claimed beyond the released period.
33.Client must uphold the TECHYDAVID I.T Solutions brand and refrain from disseminating negative statements that are detrimental to TECHYDAVID I.T SOLUTIONS, the brand, its products, and employees through any means including but not limited to verbal, written, post and screenshots in any offline or social media channels. Negotiation must be done PRIVATELY between TECHYDAVID I.T SOLUTIONS and CLIENT ONLY.
TECHYDAVID IT SOLUTIONS value our clients' time and strive to provide promptservice. Please anticipate our notification via Call, Email, or Chat when your unit is ready for release. Failure to inform us of your readiness may result in delays. We appreciate your cooperation and understanding. TECHYDAVID IT SOLUTIONS only exclusively accommodate individuals who have signed this TERMS OF SERVICE for updates and concerns. By accepting a Client, TECHYDAVID IT SOLUTIONS issolely providing a service and is not to be held legally responsible for any legal issues or liabilities associated with the Client ortheir unit. Additionally, we reserve the right to refuse service to Clients exhibiting unacceptable behavior.